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We're located in the exciting, pulsating urban heart of Tel Aviv at ayeka - an innovative workspace that has all you can wish for and much more; hospitality area, health bar and coffee, pool and showers, a gym and a large patio, a library and a chill out area. We're a small, young and exciting start up with a great growing team and looking for talented team players

Customer Success

We are looking for a customer success representative for our consumer mobile app. The position requires handling all aspects of communication with app users, including operational tasks needed to run the service. The position is part-time (50%) and the company is located in the Florentine neighborhood in Tel-Aviv.

Responsibilities

Provide support to users via Email in English and Spanish.
Management of prizes and rewards that users can win from within the app
Monitoring and identification of fraudulent activities by users

Requirements

Excellent English writing skills
Technical background working with db’s or similar tools

Nice to Have

Fluent in written Spanish
Previous customer success experience
Experience with MySQL
Experience with Zendesk

*Available for a half-time job - 20 hours per week (working hours are flexible)

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Product Manager

We are looking for a B2B technical product manager to take ownership of the Ourcart roadmap. The role involves working closely with our clients in order to identify their needs on the one hand and working with the R&D team to deliver.

Key Responsibilities

Manage product roadmap and backlog
Work closely with clients to define needs
Create product requirement documents
Work closely with R&D team on development of new features
Account management of corporate accounts

Requirements

Team player
Completely fluent in spoken and written English
Excellent interpersonal skills
Excellent analytical skills
3+ years experience in technical product management
3+ years experience working with global B2B clients
Good understanding of UX

Nice to Have

Experience with task management software
Experience in agile / scrum
Basic UI capability
Engineering or science academic degree

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